Return & Cancellation Policy

Return Policy

If any purchased publications are to be returned, they must be returned unused and in their original condition to our New Delhi office. Returns will incur a 25% restocking fee. GSES India reserves the right to refuse a refund on the basis that goods are damaged or have been used prior to return.

Cancellation Policy

GSES India will offer refunds for payments made through the online shop under the following conditions.

Publications and Equipment

All publications, product and equipment purchased separately (i.e. not materials supplied by GSES India as part of course material) must be returned unused and in their original condition to our New Delhi Office. Returns will incur a 25% restocking fee. GSES reserves the right to refuse a refund on the basis that goods are damaged or have been used prior to return.

Online Training Courses

Cancellation of online training courses will be subject to the following conditions:

  • Cancellation of online training courses made within fourteen (14) days of the date of payment AND before the course has been accessed: the student will receive a full refund of the online course payment.
  • Cancellation of online training courses made within fourteen (14) days of the date of payment AND before any coursework has been submitted for assessment: the student will receive a refund of the online course payment less a 25% cancellation fee.
  • Cancellation more than fourteen (14) days after the date of payment OR after the first coursework is submitted for assessment (whichever occurs first): the student will receive no refund.

Face-to-Face Training Courses

Cancellation of face-to-face training courses will be subject to the following conditions:

  • Request for cancellation of registration for face-to-face training courses will be accepted until five (5) days prior to the date of commencement of the training program. Refund will incur 25% cancellation fee on total course fee and bank transaction charges during payment and refund.
  • If GSES India cancels the training program due to unavoidable reason or postpone the program indefinitely, 100% fee paid will be refunded. 
  • If GSES India reschedules the dates of the training and the trainee is not able to attend the rescheduled program, 100% fee paid will be refunded.